No worries, you have the Basic Insurance Level. Basic Insurance will cover larger contents on your move such as couches and bed frames. Items that won't be insured include particle board furniture, pre-packed boxes and minor scuffs on walls. The insurance policy might not be as significant, but our movers will work just as hard! Although damages on moves are rare, mistakes can happen. Unlike other moving companies, Shortline defines insurance coverages upfront with the customer and uses a simple system to rectify claims. This ensures that our customers are aware of what they are entitled to and that claims are able to be resolved quickly.